A Better Tomorrow by . . .

FOLLOWING OUR STRATEGIC MAP

To understand what our better tomorrow looks like, you first have to understand why we exist. Our company’s mission – to deliver natural gas for a better tomorrow – is why our 3,300 employees get up every day and go to work for our customers and shareholders.

For us, a better tomorrow is providing customers with lower energy costs compared with other energy alternatives and a clean fuel source, while delivering value to shareholders.

Executing on Our Strategy

We will accomplish these things by following a strategic map that will help every employee understand where we are going as a company and how they fit into our plan to get there. Our five strategic themes will be our driving force over the next several years as we challenge ourselves to progress into the future. These themes will be top of mind for every decision we make and every goal we want to accomplish.

Five Strategic Themes – ONE Gas Business Essentials

Just as our customers rely on our product and reliable service to provide the energy for the life essentials of their home or business, we also rely on business essentials to run our company.

Safety and Environment – Our number one commitment is to safety. Through a 100 percent compliance goal, a risk-based approach to asset replacement and continuous improvement, we will continue to increase the safety and reliability of our system.

High-performing Workforce – The foundation of our strategic map is our largest company asset, employees. We will continue to attract, select, develop and retain the talent with the necessary skills it takes to run this business. Additionally, we must be diligent when it comes to developing employees and leaders, and promote an inclusive and diverse workforce that is enthusiastic and willing to change when necessary.

Leveraging Technology – We will increase operational efficiency through new technology and the use of data for analytics and decision making – all focused on improving customer service.

Regulatory – Our goal is to provide reasonable rates for our customers by lowering our operating costs to sustainable levels and focusing on transparency and collaboration with our regulatory agencies, while also creating value for our investors.

Growth – In addition to investing in our systems, we expect to grow by adding both customers and volume to our systems. We are equipped to grow our volume through non-traditional, regulated means, such as combined heat and power, distributed generation and CNG development adding to incremental transport revenues. Additionally, population growth in many of our major metropolitan areas is leading to increased customer growth.