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The computer networks and third-party technology services upon which our operations are based are complex and may
contain undetected errors or suffer unexpected failures. We are exposed to the risk of failure of our proprietary computer systems
and back-up systems, some of which are deployed, operated, monitored and supported by third parties whom we do not control.
We also rely on third-party service providers for software development and system support. Any failure of our systems and any
loss of data could damage our reputation and increase our costs or reduce our revenue.
We depend on uninterrupted computer access and the reliable operation of our information technology systems; any prolonged
delays due to data interruptions or revocation of our software licenses could adversely affect our ability to operate our business
and cause our customers to seek alternative service providers.
Many aspects of our business are dependent upon our ability to store, retrieve, process and manage data and to maintain
and upgrade our data processing capabilities. Our success is dependent on high-quality and uninterrupted access to our computer
systems, requiring us to protect our computer equipment, software and the information stored in servers against damage by fire,
natural disaster, power loss, telecommunications failures, unauthorized intrusion and other catastrophic events. Interruption of
data processing capabilities for any extended length of time, loss of stored data, programming errors or other technological problems
could impair our ability to provide certain products. A system failure, if prolonged, could result in reduced revenues, loss of
customers and damage to our reputation, any of which could cause our business to materially suffer. In addition, due to the highly
automated environment in which we operate our computer systems, any undetected error in the operation of our business processes
or computer software may cause us to lose revenues or subject us to liabilities for third party claims. While we carry property and
business interruption insurance to cover operations, the coverage may not be adequate to compensate us for losses that may occur.
Use of social media may adversely impact our reputation or subject us to fines or other penalties.
There has been a substantial increase in the use of social media platforms, including blogs, social media websites, and
other forms of Internet-based communications, which allow individuals access to a broad audience of consumers and other interested
persons. Negative commentary regarding us or our brands may be posted on social media platforms and similar devices at any
time and may be adverse to our reputation or business. Consumers value readily available information and often act on such
information without further investigation and without regard to its accuracy. The harm may be immediate without affording us an
opportunity for redress or correction. In addition, social media platforms provide users with access to such a broad audience that
collective action, such as boycotts, can be more easily organized. If such actions were organized against us, we could suffer damage
to our reputation, which could have an adverse effect on our business, financial condition, results of operations and cash flows.
We also use social media platforms as marketing tools. For example, our brands maintain Facebook and Twitter accounts.
As laws and regulations rapidly evolve to govern the use of these platforms and devices, the failure by us, our employees or third
parties acting at our direction to abide by applicable laws and regulations in the use of these platforms and devices could adversely
impact our business, financial condition, results of operations and cash flows or subject us to fines or other penalties.
Our business may suffer if our trademarks, service marks or domain names are infringed.
We rely on trademarks, service marks and domain names to protect our brands. Many of these trademarks, service marks
and domain names have been a key part of establishing our business. We believe these trademarks, service marks and domain
names have significant value and are important to the marketing of our products. We cannot assure you that the steps we have
taken or will take to protect our proprietary rights will be adequate to prevent misappropriation of our rights or the use by others
of features based upon, or otherwise similar to, ours. In addition, although we believe we have the right to use our trademarks,
service marks and domain names, we cannot assure you that our trademarks, service marks and domain names do not or will not
violate the proprietary rights of others, that our trademarks, service marks and domain names will be upheld if challenged, or that
we will not be prevented from using our trademarks, service marks and domain names, any of which occurrences could harm our
business.
We operate primarily at a facility in a single location, and any disruption at this facility could harm our business.
Our principal executive offices are located in Radnor, Pennsylvania. All of our operations are conducted at this location,
including customer and technical support and management and administrative functions. We take precautions to safeguard our
facility, including acquiring insurance, employing back-up generators, adopting health and safety protocols and utilizing off-site
storage of computer data. Notwithstanding these precautions, any disruptions to our operations at this facility, including from
power outage, systems failure, vandalism, terrorism or a natural or other disaster, such as severe weather, hurricane, fire or flood,
could significantly impair our operations for a substantial period of time, result in the loss of key information and cause us to incur
additional expenses. Our insurance may not cover our losses in any particular case. Some, but not all, of our employees have the
ability to work remotely and our ability to function without access to our facility would be limited. In addition, most of our
