FedEx Annual Report 2018

Purple Promise

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Above and beyond

Leslie Flores and Matt Sito won a Purple Promise Award for making a customer’s problems go down the drain. Some of the world’s top anglers had volunteered to mentor military veterans who were amputees. Days before the big event, however, a package with 30 custom-made shirts was damaged. The event sponsor, a fishing lure company, couldn’t replace them in time.

The Purple Promise tells you everything you need to know about what we expect out of our people every day.”

Frederick W. Smith, Chairman and CEO

That’s when Flores took action. The FedEx Ground administrative assistant called several local dry cleaners to launder the shirts. She was undeterred when they all told her they couldn’t clean the shirts in time. Flores and Sito, her manager, hand-washed each shirt, then dried, repacked, and shipped them in time for the event.

They are only two of many Purple Promise Award recipients. Each year, FedEx recognizes team members who serve customers and each other in extraordinary ways. A few examples include:

  • Personally delivering an urgent medical shipment that didn’t clear customs in time for regular delivery.
  • Making sure a laboratory received critical shipments in the midst of a natural disaster.
  • Developing a pickup and delivery plan for customers in a 23-block area of a city closed due to an emergency.

And each and every winner delivers the Purple Promise: “I will make every FedEx experience outstanding.” We could not be prouder of our team members and their can-do spirit that defines the FedEx brand. They are simply the best in the business.