At Intact, we aspire to and will earn the right to be one of Canada’s most respected and successful companies. We want to be a company that is true to our values, where our people are engaged because they know their work matters, and where our customers are our advocates because they know what matters to them matters to us.
Strong financial performance and governance
We know that having a strong track record is not a guarantee of future success. We are building on our strengths to continue to lead in the future. Our goal is to outperform the P&C industry based on return on equity (ROE) by at least 500 basis points each year and grow net operating income per share (NOIPS) 10% yearly over time. In 2017, we outperformed the industry’s ROE by 690 basis points and ended the year in a strong financial position, with a total capital margin of over $1.1 billion.
We were honoured to be ranked second of 242 companies in The Globe and Mail’s 2017 Board Games report card. Intact’s score improved from 98 to 99 out of 100 points. The Board Games report card measures the quality of governance practices of all S&P/TSX composite index companies, looking at over 50 different corporate governance practices in four broad subcategories related to board composition, compensation, shareholder rights and disclosure.
Highlights
690 basis points
The number we outperformed the industry’s ROE by
Accelerating our pace of learning
10%
Our goal to grow NOIPS yearly over time
Through Intact Ventures Inc., we continue to deepen our learning by partnering with and investing in companies that have the potential to redefine the P&C insurance landscape with innovative business models and new technology.
To help us learn more about important emerging economies, we invested in an insurance brokerage in Brazil, that is today one of the largest digital insurance brokerage platforms in the country. Our investment in Metromile, a pioneer in pay-per-mile car insurer in the U.S., gives us insights into how we can leverage big data and artificial intelligence in underwriting and claims. In return, we are advising Metromile on the manufacturing and scaling aspects of their business.
In 2017, we made strategic investments in Hangar and Humatics. Our relationship with Hangar will give us greater insights into using drones for assessing claims and damages. Having access to Humatics’ data will help us price, segment, underwrite and further elevate the customer experience we are known for as micro location sensors become more prevalent in our society.
Disclaimer
®Intact Design and Intact Insurance Design are registered trademarks of Intact Financial Corporation. TMIntact Service Centre and Intact Centre on Climate Adaptation are trademarks of Intact Financial Corporation. ®Insurance Is Evolving is a registered trademark of Intact Insurance Company used under license. ®belairdirect. & Design is a registered of Belair Insurance Company Inc. used under license. ®BrokerLink & Design is a registered trademark of Canada Brokerlink Inc. used under license. OneBeacon is a trademark of OneBeacon Insurance Group Holdings, Ltd. ®LinkedIn is a registered trademark of LinkedIn Corporation. LinkedIn is not a sponsor of Intact, nor a participant in any promotions. All other trademarks are properties of their respective owners. ©2018 Intact Financial Corporation. All rights reserved.
Forward-looking Statements
Certain statements made in this annual report are forward-looking statements. These statements include, without limitation, statements relating to the company’s new products and services, its revenue projections, its use of technology, its funding of projects, its position within the industry and market conditions. All such forward-looking statements are made pursuant to the “safe harbour” provisions of applicable Canadian securities laws.
Forward-looking statements, by their very nature, are subject to inherent risks and uncertainties and are based on several assumptions, both general and specific, which give rise to the possibility that actual results or events could differ materially from our expectations expressed in or implied by such forward-looking statements as a result of various factors, including those discussed in the Company’s most recently filed Annual Information Form and annual MD&A. As a result, we cannot guarantee that any forward-looking statement will materialize and we caution you against unduly relying on any of these forward-looking statements. Except as may be required by Canadian securities laws, we do not undertake any obligation to update or revise any forward-looking statements contained in this annual report, whether as a result of new information, future events or otherwise. Please read the cautionary note at the beginning of the annual MD&A.Downloads
| 2017 Annual Report |  Download |
| Management’s Discussion and Analysis for the year ended December 31, 2017 | Download |
| Consolidated financial statements for the year ended December 31, 2017 | Download |
| Underwriting performance data | Download |
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