Canada is one of the top five most connected countries in the world. Today, seven out of 10 Canadians have a smartphone. Software and data are transforming the way we live. At Intact, we are evolving our products and solutions to continue to meet customers’ changing needs.
Making it easy
Every day, we challenge ourselves to be better – design faster, simpler and offer more empathetic customer and broker experiences, go beyond their expectations and always deliver an experience that is second to none.
Customers have many choices about how they want to connect with us – at home on their computer, on-the-go with a mobile device, by phone, or through a broker. Our digital innovations save customers and brokers time and make it easy for them to do business with us.
Insurance at your convenience
We are leveraging technology to design relevant products and provide options for customers to connect with us. Last year, 50 per cent of customers who interacted with our brands did so through a smartphone. That is why we continue to make our products and services available via mobile.
- With the belairdirect mobile app, customers can access Client Centre on the go. They can also take accident photos, record claim details and send a report to our claims team anytime with belairdirect’s Accident Assist functionality. Intact Insurance customers will enjoy the same convenience with an Intact Insurance mobile app in 2018.
- We also have a mobile app for our usage-based insurance (UBI) programs. More than 430,000 customers are benefiting from the data collected on their smartphones or device in their cars to help them monitor their driving habits and save.
Highlights
3,100
More than 3,100 customers experienced a faster and more convenient auto claims process at our Intact Service Centres across Canada
Faster and simpler
Canadians lead busy lives and we appreciate that customers’ time is valuable. We have introduced more initiatives that simplify insurance and enable customers to get what they need more quickly.
- belairdirect condo owners or tenants can receive a quote quickly by answering fewer than 10 questions.
- With Intact Insurance’s first-in-Canada online quick quote tool, small business owners in Québec can get a quote for their commercial automobiles in five easy steps.
Disclaimer
®Intact Design and Intact Insurance Design are registered trademarks of Intact Financial Corporation. TMIntact Service Centre and Intact Centre on Climate Adaptation are trademarks of Intact Financial Corporation. ®Insurance Is Evolving is a registered trademark of Intact Insurance Company used under license. ®belairdirect. & Design is a registered of Belair Insurance Company Inc. used under license. ®BrokerLink & Design is a registered trademark of Canada Brokerlink Inc. used under license. OneBeacon is a trademark of OneBeacon Insurance Group Holdings, Ltd. ®LinkedIn is a registered trademark of LinkedIn Corporation. LinkedIn is not a sponsor of Intact, nor a participant in any promotions. All other trademarks are properties of their respective owners. ©2018 Intact Financial Corporation. All rights reserved.
Forward-looking Statements
Certain statements made in this annual report are forward-looking statements. These statements include, without limitation, statements relating to the company’s new products and services, its revenue projections, its use of technology, its funding of projects, its position within the industry and market conditions. All such forward-looking statements are made pursuant to the “safe harbour” provisions of applicable Canadian securities laws.
Forward-looking statements, by their very nature, are subject to inherent risks and uncertainties and are based on several assumptions, both general and specific, which give rise to the possibility that actual results or events could differ materially from our expectations expressed in or implied by such forward-looking statements as a result of various factors, including those discussed in the Company’s most recently filed Annual Information Form and annual MD&A. As a result, we cannot guarantee that any forward-looking statement will materialize and we caution you against unduly relying on any of these forward-looking statements. Except as may be required by Canadian securities laws, we do not undertake any obligation to update or revise any forward-looking statements contained in this annual report, whether as a result of new information, future events or otherwise. Please read the cautionary note at the beginning of the annual MD&A.Downloads
| 2017 Annual Report |  Download |
| Management’s Discussion and Analysis for the year ended December 31, 2017 | Download |
| Consolidated financial statements for the year ended December 31, 2017 | Download |
| Underwriting performance data | Download |
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